SUPPORT

Customer service

If you have questions about your order, products, or delivery — we are here to help.

📧 E-mail: aero.flume@gmail.com
⏱️ Response time: up to 4 hours (business days)

Frequently asked questions

Where is my order?
After shipment, you will receive an email with a tracking number that allows you to check the status of your shipment.

How long does delivery take?
Delivery time is usually 4–12 business days, depending on the location.

Can I return a product?
Yes — we offer a 14-day return period from the date of receipt of the order.

Can I change or cancel my order?
Yes, if the order has not yet been shipped — please contact us as soon as possible.

Returns and complaints

If you wish to return an item or report an issue with your order, please email us — we will provide further instructions.

Working hours

Monday – Friday: 9:00 AM – 9:00 PM
Weekend: closed

Support